FREQUENTLY ASKED QUESTIONS

 

Let’s Make Your Experience Effortless.

Below you’ll find helpful information about your trip, policies, and services to assist you as you prepare for your journey with Wren International. If you have additional questions, please contact your planner — we’re here to ensure every part of your trip is seamless from start to finish.

Before My Trip

Weather conditions will be cool and breezy (mid 50s - mid 60s) with chillier evenings. Be sure to pack comfortable clothing for the fall weather on the open water (layers are ideal). Here are some recommended items:

  • shorts, capris for mild afternoons
  • pants, jeans for cooler temperatures
  • swimsuit and flip flops (for hot tubs on board)
  • comfortable sneakers/tennis shoes, socks
  • dress shirts/collared shirts, pants/slacks, blouses/dresses, dress shoes (for certain dining experiences)
  • toiletries, medications
  • phone, laptop, chargers
  • credit/debit cards for personal expenses

Wren International requires all program participants to travel with a valid U.S. passport. This requirement is in place to ensure guest safety and flexibility in the event of an emergency while traveling in Canada

Accommodations

Ocean View Balcony Staterooms have been confirmed for all Mountainland customers.

When it comes to what to wear, guests can dress in "resort casual" or be all "decked out" and look their best - it’s the guest's call! There is a special “Dress-Up or Not Night” (traditionally known as Captain's Night). It’s the perfect opportunity to get a portrait taken with the family, that special someone, or even with the ship’s Captain.

Cruise Casual: Dress casual anytime during the day, in the buffet and in most specialty restaurants.
Women: Suggested attire is summer or casual dresses, skirts, regular or capri pants, shorts, jeans and tops.
Men: Suggested attire is khakis, jeans, shorts and casual shirts.
Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required.
Be sure to pack a sweater — the air conditioning can be chilly!

Please Note: We do want guests to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants.
 
All Decked-Out: Dress smart casual in our upscale specialty restaurants.
Women: Suggested attire is slacks or jeans, dresses, skirts and tops.
Men: Suggested attire is jeans or slacks with a collared shirt and closed-toed shoes.

Yes, you will have 1 device per cabin with unlimited WiFi.

Yes, a personal credit card will be required to cover all incidentals and personal expenses on the ship.

Flights

For each individual traveler, the airline will allow one (1) checked suitcase up to 50 lbs. When boarding the plane, travelers are allowed one (1) carry-on suitcase, plus one (1) small personal item (like a backpack or purse).

Due to limited cargo space, we do ask that each individual bring just one (1) checked suitcase (2 total checked suitcase per couple).

Mountainland customers will be traveling to New England on Delta, United, JetBlue and American Airlines based on availability. We cannot guarantee a specific airline to passengers. If you would like to upgrade your flights to New England, or purchase flights on your own, you must contact Mieke White (mwhite@wrenintl.com) before Dec 12th. If purchasing your own flights, a travel credit up to $500 per person will be issued to you as a refund once the trip concludes.

The Trip

You may bring 1 guest. Guests must be 21 or older, with no more than two guests per stateroom. This is a rewards-based trip for Mountainland customers. As such, Wren International cannot make arrangements for additional outside guests or family members.

Insurance coverage for the dates of the travel program is provided. Such insurance can protect travelers in cases of medical emergencies, accidents, baggage delays, and possible delays with group flights. In such cases, each traveler would file a claim with the insurance provider as needed.

Additional insurance coverage leading up to the actual travel program is not provided (such as trip cancellation due to personal reasons prior to departure).

Tipping is included on all group airport transfers and confirmed group activities. For optional tours and personal activities, you are encouraged to include a tip when good service is provided.

As a general rule, we recommend all participants to be cautious while traveling, but don’t forget to also relax and enjoy your time!

Some helpful tips:

  • Make photocopies of your trip itinerary, credit cards, passports, and any other important documents. Leave the copies at home with a friend in case you lose this info while traveling.
  • Leave valuables at home.

  • Have enough cash in case of an emergency. Your cash and credit cards are most secure when locked in your room safe at the resort.

  • Don’t lose sight of your personal belongings.
  • Carry your camera with a strap around your neck.
  • Keep a low profile and avoid loud conversations or arguments.
  • Do not discuss travel plans or other personal matters with strangers.
  • Beware of strangers who approach you with 'bargains' or offering to be your guide(s), as well as potential pick pockets.